Order Cancellation
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. For details, please refer to our cancellation policy below.
Cancellation Policy
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
Time of cancellation | Refund amount |
< 24 hours | 100% |
24 ~ 72 hours | 80% |
72 ~ 120 hours | 50% |
> 120 hours, not shipped | shpping charge |
order shipped | NA |
If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.
Automatic Cancellation
- Unpaid orders will be cancelled automatically after 5 days.