Product Reviews: Write a review
I'm really happy with this dress! It fits and was sent in time. The dress is really beautiful, I want to wear it every day!
The only thing that was negative is that the description about the dress says that it's pearl embroidery but it's diamonds. But the dress is perfect anyway but the description isn't right.
The dress arrived very quickly considering we live south of Brisbane, Australia.
Unfortunately it did not fit even though I had it custom made to.
The top of the dress has very large cups, way to big, even though I sent my measurements.
I ordered a second dress prior to receiving this one having given the same measurements and it fits very well and the bra/cup size is also fine.
So I am not sure what happened with the first dress.
Reply by JJsHouse 2013-12-01 21:40:54
Hi CaronAnd Cameron, thanks for posting your feedback. I apologize that we did not meet your expectations. We want you to know that you are very important to us and we truly appreciate your comments.I hope you can indulge me by sending the specific details of your experience via [email protected] We would like to have better understanding of the issue and resolve your concerns promptly and to your satisfaction.
The dress looks very different in person, the detail around the waist and back looks like rhinestones but it's not it is beading. I wasn't aware of that when I ordered, also I followed the measurements that they have posted on their size chart and they are completely wrong. So the dress I received is not what I expected and on top of it , it does not fit. I've reviewed the return policy and I definitely qualify for a refund but this company is refusing to honor that. Save yourself the headache and do not buy from this company as they will not honor what they say. I'm having a hell of a time trying to get my money back. Take your business elsewhere
Reply by JJsHouse 2013-11-27 01:01:45
Thank you for sharing your experience with us. Our goal here is to exceed our customer’s expectations during each shopping. We will certainly take your comments under advisement and ensure to make appropriate improvements. As you may see from many other reviews regarding our company, we are committed to delivering an excellent customer experience. Your comments will help us to improve in the areas mentioned and we appreciate you letting us know at [email protected] We hope to deserve another chance when you are back to our website next time.
JJ’sHouse Customer Service
The incredibly beautiful dress arrived early which gave me much peace of mind that you would be able to deliver with the holiday. You did everything, just as you promised. The workmanship, quality of materials and fit were excellent, all I hoped and more than I anticipated as I had not seen your gowns previously. Being able to contact you and get a clear response to concerns, was reassuring when my time line was so close. I will certainly recommend your services to others who require the best to be satisfied.
Karen K. Music, Ph.D.