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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred colour and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Colour consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same colour submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same colour at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same colour. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same colour.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colours look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true colour quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and colour choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.co.uk. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle #103289

Prom Dresses

Reviews(37)

£ 103.00
Ask a question Chat now / Email us
  • Size Custom Size (£16.00)

    Custom Size

    Looking for a perfect fit? For an additional £16.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 2 inch heels,select "+2 inch",for flats,please enter "+0"

    Measuring Guide

    • Custom sizing is final sale and non-returnable.

    • The measurements provided are my own and are not the measurements of a standard size.

    • I understand my dress will be made exactly to the measurements provided - JJ's House will not add any room for comfort.

Made to order
Tailoring Time: 12-15 days + Shipping Time: 3-8 Days * Standard Shipping: 3-8 Days
* Standard Shipping: 3-8 Days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Complete The Look

   

Customer Reviews

4.8

based on 37 reviews

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
Top Reviews Newest Reviews Photo Reviews (22) Positive Reviews (37)

amazing quality!

May 15, 2020

Got this as a bridesmaid dress for my sisters wedding. Ordered custom size to my measurements but ended up having to get it tailored a bit in the chest area because of how my boobs sit naturally(braless!) and shortened slightly because I wore different shoes that originally planned (2"heel vs 4"heel). The dress is beautiful! I was blown away by the quality of the material and even the bespoke tailor I took it too was impressed! He asked for all the details of where I bought it so he can recommend the site to his more budget concious clients.

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Lovely Dress with a fantastic back

Mar 2, 2019

Bought this as a bridesmaid dress for my dear friend’s wedding in Kenya.

Loved the overall quality of the dress. I had to adjust the length as I’m 5’4 though my sister who’s 5,7 also tried the dress and even with heels at her height she’d also have had to alter the length.

I felt the neck was a bit tight but I don’t know if this is down to my weight at the time at 59kgs. I also had to alter the zip area as it wouldn’t zip up even though my other size 10 uk clothes were fitting me ok.

Overall I’m glad I got the sample sale version of the dress as I saved more than half of the full rep price! Plus the extra cash came in handy for the alterations.

Received a lot of compliments on the dress and i’d definitely wear it again!

Color: ink blue
Size: UK size 10

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

Was This Review Helpful?

Nov 28, 2016

I ordered 8 of these dresses for my bridesmaids and absolutely fell in LOVE! Admittedly, I was skeptical ordering online from a company for the first time without being able to see it in person so I ordered one dress for myself to try on first. It came within a few weeks and was a PERFECT fit! The sizes are VERY true to size and the color and quality are even better than in the photo! I was delighted with the pricing and the quality of the fabric! I ordered the next 7 in a heartbeat! I'm recommending JJ's house to all of my girlfriends looking for bridesmaid's dresses!

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Apr 1, 2017

I was worried about ordering from overseas due to the delivery time and having to find another dress if it didn't look like what we expected, however I have to say I was pleasently surprised and it took the stress away of finding the perfect bridesmaid dress.. My sister loved her bridesmaid dress, I will be ordering four more for the rest of my bridesmaid, the size 8 is very standard as it fits four of my bridesmaids beautifully. The A-line is not too wide and flows, the neck was a little tight on a few however it can easily be adjusted at the tailors. I added a sequin belt for a little sparkle to the dress.

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Jun 1, 2018

Very happy with my order, try to order all in one batch as there can be very slight colour variations. The dresses do come with a bit of wiggle room and I had a seamstress alter the length and take in the waist line for all of the styles I ordered. (I personally wanted too big than too small)
I was very happy with the quality of the garment. I ordered one custom gown as one of them needed extra length and was very happy with how quickly it arrived.

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Feb 6, 2017

This dress is even more gorgeous on than it is in the stock photo. It hides the "underarm flab" that my bridesmaid was self conscious about, while the concave cut of the bodice straps emphasizes the bust. The ribbon accentuates the waist nicely. The color "Grape" is my perfect shade of purple: brighter than eggplant, but not obnoxious or little girl-ish.

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)
A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Jul 18, 2018

The bridesmaid dress is simple, the small details are well designed, and the sexy open back design attracts the eye. When I see the first sight, I can't wait to buy 5 pieces for my bridesmaids. The bridesmaids like this blue dress.

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Great Dress

Oct 16, 2019

I am very satisfied with my purchase. The dress arrived on time and fit perfectly. The dress looked great but since all the bridesmaids order at different times the color shades of the dresses varied.

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

Was This Review Helpful?

Apr 12, 2018

I chose this dress for my bridesmaids and it was everything I expected and more it is made with very good material and looks amazing!

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Mar 28, 2018

I love my dress! It’s just like the pictures, and it fits very well! I can’t wait to wear it to prom in a month!!

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A-Line Scoop Neck Floor-Length Chiffon Prom Dresses With Ruffle (018103289)

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Related Tags

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