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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred colour and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Colour consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same colour submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same colour at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same colour. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same colour.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colours look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true colour quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and colour choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.co.uk. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading #134390

Wedding Dresses

Reviews(15)

£ 238.00
Ask a question Chat now / Email us
  • Size Custom Size (£16.00)

    Custom Size

    Looking for a perfect fit? For an additional £16.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 2 inch heels,select "+2 inch",for flats,please enter "+0"

    Measuring Guide

    • Custom sizing is final sale and non-returnable.

    • The measurements provided are my own and are not the measurements of a standard size.

    • I understand my dress will be made exactly to the measurements provided - JJ's House will not add any room for comfort.

Made to order
Tailoring Time: 15-18 days + Shipping Time: 3-8 Days * Standard Shipping: 3-8 Days
* Standard Shipping: 3-8 Days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Complete The Look

   

Customer Reviews

4.9

based on 15 reviews

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Top Reviews Newest Reviews Photo Reviews (7) Positive Reviews (15)

I love it

Aug 5, 2019

I made a great decision! I love it since I opened the box, it arrived in just some days and it was just like how imagine it would be.
It was much better than other dresses I tried in stores and also we didn't have a big budget for our wedding so I wanted to by one online, I felt a little worried at the beginning because I am a tiny girl and its hard to find clothes, but ordering with the option custom size was the best option!!

At the beginning I was also a little nervous with the transparent detail on the back because they usually try to make it work with your skin color and since I am latina I didn't want to look bad because maybe it was not going to match with my skin but it worked!!
I love the color, pink was a wonderful decision!

No regrets at all!

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

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Oct 10, 2018

I was terrified ordering a dress from online, but upon recieving it, i was extremely relieved! I paid the extra to have the measurements customized, and i was so pleased for it fit beautifully! One thing i didnt like (at first) is that i didnt know there was irridecent sequins through out the lace parts of the dress, which i was upset at first, but so many people told me that my dress "sparkled" and they loved it (i didnt even tell them i didnt like that part of my dress)! I did need a petticoat to make the dress fuller looking on the bottom, but i ordered one from this site for like 15 bucks and it worked beautifully. I would say when you send your measurements in as well, send them how tall you are with heels on. I made the mistake of assuming theyd add a couple inches, and i had to wear flats to my wedding (ended up the best mistake i made). Bustle needs to be sewen on still. But i youtubed a diy, and it ended up being easy to do! The beads along my back were hard for my girls to button and un button, but we only had to do it once (make sure you dont skip any loops to have to redo it). As much as some of these things seemed negative, it was only minor to deal with imo. I got so many compliments on my dress, the lace was stunning and the dress held up beautifully. Would order again from this site! Shipping was even fast! I ordered this dress about a month and a half before my wedding and got it about 2-3 weeks in.

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

Was This Review Helpful?

Jun 14, 2018

I usually don’t write reviews about purchase by internet. But when I started to planning my wedding, reviews from other people, helped me a lot, that way I want to do write here all my experience with jjsHouse.
First at all, It is amazing, no words can described how beautiful it is.
When I staring to find a dress, of course I went to many shops, I did not like anything, but it helped me to defined my size and be sure when a made the purchase by internet.
When I decided to buy by internet I looked some many web sites, but all the time it was half good half bad, so I did not want to take the risky.
Finally I find jjsHouse, and realized that most of the reviews were excellent. So I find this dress, I felt in love, but in that moment it did not have any reviews, I was so scary (I have to confess) But I decided to buy it.
It took 1 week to process the payment, 3 weeks processing and I received in Venezuela in 1 week (by DHL)
The dress well packaged, beautiful, ready to use.
The color, a choose the color: “As the pictures” amazing beautiful, it is like pearl rose, fabrics excellent.

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

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Loved it!

Mar 26, 2019

I was super nervous buying online as most women are. I couldn’t find anything in store that I LOVED that was under $1000. I ordered this custom sized & it fit just about perfectly! I did have to go back and forth with customer service via email for a couple weeks which was annoying, wish they had a phone #. But seeing as they are in China, i understand why they don’t.
I wish I had taken the waist in a bit but that was my own fault! The detail was beautiful and the back was also!

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

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Aug 21, 2018

I ordered ‘colour as picture’ as I wanted a blush dress and it is gorgeous! So many people said to me on the day ‘I dread to think how much you paid for your dress’ and things like that. My husband said ‘I don’t think I want to know how much your dress cost’. So in love with it. I also got my underskirt and veil from here too and only cost me £242!

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

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Aug 2, 2018

I just receive my wedding gown! I m so relief and happy! The dress is exactly as it shows on the picture! I ordered custom size and white color!
Im very happy and I can not wait to wear it! Now I’m going to order the veil and a petticoat to use under it! I recommend jjshouse! I can say that I had a good experience with them!

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)
Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

Was This Review Helpful?

May 6, 2018

I ordered a size 6 as my measurements fit within the sizing guide for a 6 perfectly. The dress came in just when it was expected to. It came in perfect condition and didn’t need any alterations except for shortening the straps. It was a bit long for me since I’m only 5’4” but I just bought taller high heels. I received many compliments on the dress and I bragged about the great price I paid! :) I’m extremely happy with purchase.

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Ball-Gown Sweetheart Court Train Tulle Lace Wedding Dress With Beading (002134390)

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Perfect Dress At A Perfect Price

Aug 28, 2019

We have a tight budget. I tried on many different styles of dresses at various boutiques and I fell in love with certain styles. Of course, they were in the realm of $700 - $1,000 and that was without any tailoring. I was hesitant about ordering from JJ's House as it is overseas. I watched MANY You Tube videos and read all the reviews I could find about them before I ordered. I did order a custom size.

I am thrilled with my purchase and know I made the right choice! The dress is a bit big so even with the customization I have it at the seamstress now to take it in and hem. This was more due to my error in measurement and working out then the company. I received the dress in the time frame stated, I received it in perfect condition. As soon as I took it out of the bag, I was just amazed at the quality of this gown. The train is simple and beautiful. The button detailing and illusion down the back is lovely. The buttons are sewn on very well. There are a few loose strings here and there, but they are so minor the seamstress said it was not a problem to tighten it at all. I will say that the front fit did have to be adjusted by the seamstress taking out the boning. This is because I did loose weight and it had to be taken in, and that I am rather flat chested and she is adding larger bra cups.

My big day is October 27, 2019 and I am so happy with this purchase. It was in the budget, totally beautiful and should I need any other dresses in the future for events and the like, I would be willing to trust that purchase with JJ's House.

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Was This Review Helpful?

Mar 10, 2018

I ordered this dress and was I love with it! custom sizing my dress came in and it fit perfect. This dress is beautiful and fits awesome, it is super comfortable. The ordered the dress and had it in less than two weeks. I would definitely recommend!!

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Was This Review Helpful?

Jan 8, 2019

This dress is stunning. I’ve tried on many dresses since I was engaged. Most of the dresses were $800.00 and up. I just can’t justify spending that kind of money for a dress I will be wearing for three hours. I took a chance on JJs House and it paid off. I now have a beautiful dress and I didn’t go broke buying it.
It came fairly quickly too.
I am one happy bride. Thank you!!

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Related Tags

Womens beach wedding dresses, Womens bohemian wedding dresses, Womens cheap wedding dresses, Womens civil wedding dresses, Women's civil wedding dresses casual, Women's country wedding dresses, Womens petite beach wedding dresses, Women's plus size wedding dresses, Women's short beach wedding dresses, Women's short wedding dresses,

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