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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about colour via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 7 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Trumpet/Mermaid Illusion Chapel Train Stretch Crepe Wedding Dress ...

£195.00 ~~£434.00~~

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A-Line/Princess V-neck Sweep Train Chiffon Wedding Dress With Ruffle

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Wedding Dresses

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JJ's House has A Huge Collection Of Wedding Dresses For All Wedding Venues

Are you worried about finding the right wedding dress for your dream location? Look no further - JJ's House has such a massive range of dresses for you to pick from you'll be truly spoiled for choice! We have everything from elegant, long sleeve wedding dresses for a classic or vintage theme to tea length wedding dresses - perfect for a low-key beach or destination wedding. Our large collection of wedding dresses also come in a multitude of fabrics to suit any time of year such as gorgeous satin for a winter wedding or tulle for ball gown wedding dresses suitable for any season or venue.

In Various Styles

At JJ's House, our extensive range of styles will see you easily find a wedding dress to suit your figure. If you have a classic hourglass figure and are looking for mermaid wedding dresses or sexy wedding dresses to show off your gorgeous curves we have numerous options for you to choose from. For that classic triangle shape, you need to look no further than JJ's vast collection of A-Line Wedding Dresses. If you're looking to be a princess on your wedding day, you can't go past ball gown wedding dresses, and JJ's has them as puffy or understated as you desire! Whatever style you have in mind, you're guaranteed to be able to find it at JJ's!

All Lengths Available For Dresses And Sleeves

Do you want to make sure you shop somewhere that has every possible length, sleeve, and bodice option available? We're glad you've decided to shop at JJ's House because we know we will have what you are looking for! Many stores only carry stock-standard ranges of wedding dresses, but at JJ's, we have short wedding dresses, and wedding dresses with sleeves, asymmetrical wedding dresses - any combination of cuts or styles for bodices or lengths you can possibly think of! Whether you are looking for a full-length sleeve or elbow length, you will find your picture-perfect dress at JJ's.

All Sizes Offered Including Plus Size With Custom Made Options To Ensure The Perfect Fit

JJ's House knows all beautiful women come in different shapes and the full range of sizing options reflects this. Our array of sizes includes plus size options guaranteeing we are able to cater to every single bride and make sure she is able to find her dream dress. If you are unsure about the fit and want to have your wedding dress fit like a glove for your special day, JJ's House provides a custom-size option where you can have your wedding dress tailored to give you a bespoke fit. If you think this will be unaffordable or take an excruciating amount of time, think again! JJ's House offers this service at an extremely reasonable price and timeframe. We know you have a lot to organize - once you provide your measurements, you can rest assured you are leaving your wedding dress in our very skilful and trustworthy hands!

FIND YOUR FAVS IN SHOWROOM

Want to shop online with your wedding party? Learn more about your Virtual Showroom by taking a quick tour.You can also find the tutorial in your showroom later.