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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred colour and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Colour consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same colour submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same colour at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same colour. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same colour.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colours look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true colour quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and colour choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

Sheath/Column One-Shoulder Knee-Length Chiffon Cocktail Dress With Ruffle Flower(s)
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Champagne
This is a finished dress tailored and photographed by JJsHouse.co.uk. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Sheath/Column One-Shoulder Knee-Length Chiffon Cocktail Dress With Ruffle Flower(s) #239463

Cocktail Dresses

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US$ 50.00 US$160.00
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  • Your color or size not available? Order a New Dress in same style here.

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  • All Sample Items are very limited in stock, so if we have one in your size that you love, don’t wait!

  • Each Sample Item has been visually inspected, cleaned, and refurbished.

  • Some Sample Items may have minor imperfections which are not shown in the pictures.

  • All Sample Sale items are final sale and not returnable or exchangeable.

Made to order
Ship in 3 Working Days + Shipping Time : 3-8 Days * Standard Shipping: 3-8 Days
* Standard Shipping: 3-8 Days
Ship to United Kingdom and Ireland

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Customer Reviews

5

based on 20 reviews

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Top Reviews Newest Reviews Photo Reviews (1) Positive Reviews (20)

Mar 29, 2018

I was leery about ordering a dress for my wedding reception online, BUT this site is AWESOME!! I sent in my measurements and although the waist is a tiny bit baggy, the dress is BEAUTIFUL! The delivery was seamless, the fabric is high quality, the dress is lined, all the stitching is beautiful. I can't wait to order ALL my formal dresses from here!! THANK YOU JJ's HOUSE!!

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Sheath/Column One-Shoulder Knee-Length Chiffon Cocktail Dress With Ruffle Flower(s) (270239463)

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Nov 13, 2013

Gorgeous dress, really good quality and fits well, although it is a little lose round the bust area. I ordered a standard six, which |I think equates to about uk size 10, however I am normally a size 8 but I didn't want it too be overly fitted as it is for a dinner party and I wanted a little room for expansion after dinner :-) They sorted out the length for me too as I am 5ft 4 and the hollow to floor length on the standard 6 would have been too long.
I love the dress but I do have one niggle, I think the flowers on the front are a tad too big, or they seem to be on me, prob because I am so short, but on the model in the pic it looks great, but for me I think it is a little too much in my face and in everyone else's. However my husband doesn't think so, and maybe with some heels it wont feel so bad, regardless I cant wait to wear it.
Also it came super quick within 2 weeks, and their customer service is great, will be buying another dress from them for a wedding next year.

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LOVE this dress

Jul 23, 2013

I ordered this dress for a wedding I was attending & JJ's House had been recommended by a friend of mine. I've never ordered a dress online, let alone had one custom sized, so I was a little leery (I even bought a back up dress, just in case)

Not only did the dress arrive earlier than expected, it looked exactly like the picture, and the color was true to the color swatches online. The quality of the dress is amazing, made so well. The dress fit like a glove. I was SO IMPRESSED by the quality of the dress. I love the dress, felt amazing & didn't want to take it off.

Next time I need a dress I will definitely be ordering from JJ's House.

(On a side note-I did take the dress to the dry cleaners after the wedding, and the flowers ended up coming completely undone, so I wouldn't dry clean this dress at all)

Overall I am completely happy with my purchase and LOVE this dress. Great job JJ's House.

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Oct 28, 2013

I''m a very skeptical person and when I ordered my dress, I wasn't sure what the quality was going to be like. The dress looked beautifull in the picture and I wasn't sure I was going to get the same thing because usully that is how online ordering works.

However, I was very surprised when I received the dress. The material is of optimal quality and it fits like a glove. I ordered the standard size four. I was a little worried that it wouldn't fit around the waist because I'm a little bigger than the measurement indicated on the sizing chart. But it fit perfectly!!!

I'm very happy with my purchase. I got so many compliments. I will definityly order from this website again.

Sincerely,
Lorena

PS. I could not upload a picture because file too big.

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Nov 18, 2013

I ordered this dress pessimistically as I hadn't bought any other dress before ONLINE. I received my dress for less than one week,can anyone imagine ???!!! , I ordered it in navy blue with custom sizing,I was shocked with fast tailoring and shipping,and I have to admit the dress is magnificent,it is tailored so neat and the quality is very good ,it is exactly the same as it shows in the picture , thank you so much for all your customer's services, I will recommend this site to everyone and I'm going to buy two new dresses for my daughter and myself .THANK YOU AGAIN JJ'SHOUSE….

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Aug 7, 2014

This dress was beautiful and perfectly made.The size was on point and fit to perfection. I removed the plastic rods by choice. The rods are usually built in to hold the form of the bra area but they were a slight bit visible from the exterior; but could have gotten away with it. I wore it to a private cocktail party at an elegant setting & spruced it up with soft gold shimmering stiletto sandals and clutch bag, earrings & bracelet. There is no need for a necklace because the beautiful built in flower design is beautiful & breath taken. I received may compliments and felt like the queen of the night. Delivery was on time and packaged nice. I would highly recommend it.

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Oct 14, 2013

OMG! I just got my dress and it fits like a glove. It is optimal quality material and the measurements are exactly as indicated on the sizing chart. I will definitely order from this website again. Wow! I am so happy with my purchase.

I was getting ready to go buy a back-up dress because I didn't think I was going to get it on time but when I got home from work, there it was!!!

Sincerely,
VERY HAPPY CUSTOMER

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Not Disappointed

Aug 9, 2013

I ordered this dress only 2 weeks ago and have received it already. I provided custom measurements, can't believe how well made it is and it fits like a glove. It looks exactly like the picture! Customer service was excellent with JJ's House contacting me to clarify my additional requests before proceeding. They were very polite and nothing seemed too much trouble. I can certainly recommend JJ's, I am very fussy and can sew but would not bother given the quality and short amount of time to receive this beautiful dress. Thanks JJ's!!!

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Fits great!

Jul 9, 2013

Got my dress yesterday and it was super exiting to unpack it! It was just as nice as in the photos. I got it in pearl pink and the color was gorgeous! I got it made after my own measurements and (I was really nervous it wold not fit! but...) it was just perfect! Just a little narrow round the butt, but hey, I could work out just a little extra before the party!

I got my dress in just 2 week!
Thanks from Sweden, now I will feel great (and look great!) on the day of my brothers wedding!
I will probably return to by a dress for my graduation next year!
//Hanna

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Beautiful dress Fantastic quality beats high street!

Jun 23, 2013

I just wanted to say a quick thank-you for the parcel.... with a beautiful dress inside- it was wonderfully made and a pleasure to wear.

I will be certainly be returning to this website as I was very happy with my purchase.

As I highlighed above it beats trawling around the high street shops (inevitably in the rain!) trying to find a specific style/colour/design of dress.

Once again thank you for your time and attention to detail.

Kind Regards from a very happy customer :-)

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Related Tags

Womens cocktail dresses long sleeve, Womens cocktail dresses plus size, Womens cocktail dresses with sleeves, Women's cocktail dresses with sleeves, Women's empire waist cocktail dresses, Women's formal cocktail dresses, Women's high low cocktail dresses, Women's high neck cocktail dresses, Women's holiday cocktail dresses, Womens long sleeve cocktail dresses,

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