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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred colour and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our colour charts online have been adjusted to display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, colour swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Colour consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same colour submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same colour at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same colour. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same colour.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colours look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true colour quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and colour choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie
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Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie #4932

Wedding Shoes

£ 33.00
10% Off Sitewide. Code: PRIME10
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Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Processing Time: 7-8 days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Super Saver Shipping: 15-30 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
* Super Saver Shipping: 10-15 days

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Product Reviews

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Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Top Reviews Recent Reviews

Adorable shoes

May 8, 2020

Came just as expected and just as pictured. Very quality looking shoes, and great for the price. Sweet looking bow! And easy to stay on the feet.
I measured my feet and ordered the correlative size -- the shoes came way too big, though. Be prepared to send your items back for a different size when you order from JJs House. So the four stars are for that specifically, five stars for the quality!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Wedding shoes

Jul 2, 2020

Perfect shoes for my wedding. The style matches my dress especially the design. The fit is true to size. The bow tie adds the perfect touch to the shoes. Heel height is perfect for those who have difficulty walking in heels.

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Shoes

Jun 15, 2020

Was really worried about purchasing shoes online, but the online chat advised they are true to size. I was very happy with the heal and they are comfortable too. Cant wait to wear them. I am going to purchase another pair. Super value for money and match the dress so well. Not adding photos as wedding in a few months

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Very nice, comfortable

Sep 5, 2012

I received my shoes and they're very nice. I'm a US size 7.5 and ordered a 38, they fit perfectly. I find the ribbon is a little too larger for my taste and may change it out. Overall, love the shoes.

Reply by JJ's House:

Thank you for your email,

We are very glad that you love our shoes, we will keep making the most beautiful shoes with high quality and providing the best service for our customers.

Hope you have a nice day!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)
Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Can't wait to wear them on my wedding day!

Jan 25, 2013

I am so excited that my shoes came in today! The tracking was very easy to follow and I checked on it practically everyday, It does require a signature on delivery. The shoes arrived right when the company said they would. They fit perfectly!!! which was something I was a little worried about due to my small 5.5 USA size. I ordered a size 35 and the toes are a little tight, but after I break them in some I am sure they will be fine. They also do not have any arch support- so I will probably be buying some additional support for them. I might also be buying a smaller ribbon for them due to my small foot. BUT I am in love with these shoes and can hardly wait to wear them on my wedding day! Thank you so very much!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Exactly what I ordered!

Sep 3, 2013

My shoes arrived quickly and appropriately packed (wrapped in a protective bag, a waterproof bag and kept safe in a cardboard box).

The shoes are exactly as pictured - good quality and well put together.

My tip: Make sure you measure your feet carefully when ordering - i had to reorder in the next size up as the first ones were much too tight even though I thought I'd measured properly. At $45 it wasn't too bad to reorder though.

Very happy with the comfort and appearance of these shoes for my wedding day!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Feb 11, 2015

Such great customer service! I guessed on my size because I normally wear a 37, but I sent a note with my foot measurements and was not only responded to via email, but also received a phone call on Friday informing me that based on my measurements, they would like to change the shoes to a size 38. I of course agreed to the change and the shoes arrived today (Wednesday)! Such wonderful customer service, great communication throughout the process and such a beautiful product! It fits my feet perfectly! (Not to mention how absolutely lovely and cute these shoes are!)
All in all, best customer service I have had the pleasure of receiving in a very long time, especially from an online and international store. Five stars!

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Jan 25, 2014

I recieved my wedding shoes this morning and so pleased with them, they are so comfy, I ordered a size 42 and I'm a uk 7-8 and they fit a treat, only took 15 days to deliver too and I was estimated 30 days very pleased!!

Reply by JJ's House:

Hello Kirstysilver, it delights us to hear you are satisfied with us. We are honored to be able to serve you, and that our wide selection of trendy shoes add to your charms.

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Oct 18, 2018

Got my shoes on Saturday and I'm over the moon with them. They are stunning looking with my ivory wedding dress the details on them matches the bodice of my dress perfectly. im so glad I got the size up as they fit perfect I'm a size 6 (38) and ordered a 7 (39). They are very conferrable on the heal is the perfect size for me as i don't like high heels.

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Jan 28, 2014

Love these shoes! Very fast shipping and they fit amazingly! i bought a size bigger than I really needed, so I recommend buying your exact size. Very happy with the product. They will look great for my debutant

Women's Lace Satin Spool Heel Closed Toe Pumps With Ribbon Tie (047004932)

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Related Tags

Wedding Shoes Low Heel Sandals, Wedding Shoes Low Heel Size 12, Wedding Shoes Made By Pink, Wedding Shoes Made To Order, Wedding Shoes Mid, White Flat Wedding Shoes For Cheap, White Flat Wedding Shoes For Women, White Flower Flats Wedding Shoes, White Satin Wedding Shoes Size 4, White Satin Wedding Shoes With Rhinestones,

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