COLOR CHART SIZE CHART MEASURING GUIDE SHIPPING & RETURNS QUALITY GUARANTEE REAL STORIES

Colour Chart

COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
Note: Since computer screens have colour differences, there might be a minor difference between the real colour and the colour you see in the photo.

Shipping Information for Made-To-Order Items

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Please Note: On JJsHouse.co.uk , each dress is made from scratch according to customers' specifications. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Thank you for your patience.

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Before your order is shipped, JJsHouse.co.uk has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

                                                                                                                                               

Processing Time

The process time is 8-11 days for Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses.

Shipping Time

It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen.

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 3-6 days to all major destinations. Shipping cost varies for different items.

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 5-8 days to all major destinations.

Super Saving Shipping

Super Saving Shipping is the most cost-efficient shipping method. Delivery times are between 15-30 days to all major destinations.

Return Policy

Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.

JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return.

FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:

JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).

Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

FOR ALL CUSTOM SIZE DRESSES:

At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!

A few things to remember about custom dresses:

Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and colour choice before ordering.

We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!

FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:

All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.

FOR ALL NAME NECKLACE ITEMS:

If we sent the wrong order or item(s), you received any broken items, or the personalized info is different from you provided to JJ's House, you may return or exchange the unused item in its original condition as long as you contact us within 100 days from the delivery date.
Return & Exchange Conditions:
*Items returned without authorization will not be accepted.
*The time frame for return & exchange must not exceed 100 days from when the original order was received.
*The item must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
*The item being returned must have the jewelry tag attached.
*Any promotional gifts must also be returned with your returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.
We are not liable for these issues:
*Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your JJ's House product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.  Oxidized silver are easily damaged.
*Products are damaged by misuse, mishandling, or poor maintenance.
*Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
JJ's House reserve the right to void refund/return that shows signs of modification, abuse or damage beyond ""normal wear"", as deemed by our jewelry professionals.

EXCHANGE POLICY

We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

HOW TO RETURN

1. Submit a return request at Contact Us to Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

CANCELLATION POLICY

All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:

   • Unpaid orders are automatically cancelled after 5 days.
   • Cancel order within 24 hours of payment for a full refund.
   • Cancel order 24–72 hours after payment: 80% refund + shipping fee.
   • Cancel order 72-120 hours after payment: 50% refund + shipping fee.
   • Cancel order > 120 hours after payment: Refund of shipping fee only.
   • Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Professional Care From Material to Delivery

Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.co.uk selects the most delicate fabric for customers. JJsHouse.co.uk uses solid and exquisite threads only to make comfortable dresses.

Processing: JJ's House uses the latest technology and highest craftsmanship standards to always meet customers' expectations.

Packing / Delivering: Every dress of JJsHouse.co.uk is packed well in the package separately, avoiding products being scratched or ripped. Always choosing the best shipper to make the delivery, JJsHouse.co.uk garantees all the customers will receive their dresses in good manner.

Happy Customers, Real Stories

Share Your Story!
Contact Us: [email protected]

Amazing dress!

Don't be afraid to order it! It's an amazing dress! I attached some pics to see it!

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It was a great day!

Thank you, and please pass on my thanks to everyone involved - it was a great day. The dresses were beautiful. And in my dress I felt and looked a million dollars.

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My perfect princess dress!

My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses.

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I'm very happy !!!

Thanks for send me my dress at the time. It was perfect and beautiful like I imagine. Congratulations.....

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I looked beautiful in it.

I got my dress on 11/10/11. Thank you so much. I looked beautiful in it. It felt great! Feel free to use the picture if you want. My way of saying THANK YOU. :)<br><br>The competition I was in was called Miss Diaspora Beauty Competition. I represented Canada. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. I am a normal individual whom wishes she was a celebrity lol. I will attached more pics of me in the dress. Feel free to use them.

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Excellent thank u!

I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!)

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Wonderful!

My beautiful dress for the best day of my life (so far). Jjshouse made my dress, my bridesmaids' dresses and my mother's dress so wonderfully. Thank you so much!

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I like it very much:)

I bought this from jjshouse, i like it very much:)

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Good!

My daughter likes this dress very much.

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It fit perfectly.

I purchased this dress in ivory with champagne sash. I ordered custom measurements. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. I read reviews that mentioned their sizing was generous. I didn't have time for alterations. Also, the picture doesn't show the beading on sash very well. Its really beautiful. The dress was very well constructed. All seams were finished and straight. I tried on many dresses and found none, not even $2k ones, that were better made. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! <br><br>Regarding this very detailed review... I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. I did have an off the rack backup plan and figured I could risk it at such a good price. It paid off!

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Note: Please note that special occasion dresses are sized differently than ready-to-wear clothes. You might find yourself ordering the special occasion dress in a larger size than the size you usually wear. We strongly suggest you have your measurements taken by a professional before buying online.
All dresses on our website can be custom made to exact measurements if you provide us with your custom sizes. If you decide to order standard size, you may use the following charts to map your measurements to the closest size to be ordered. If your measurements indicate one size for the "bust" and a different size for the "waist and/or hips", we suggest ordering according to the largest measurement. Dresses can easily be taken in by a skilled tailor or professional seamstress.

SIZE CHART

Flower Girl Dresses Size Chart - Inches
Size 2 3 4 5 6 7 8 9 10 11 12 13 14
Bust 21 22 23 24 25 26 27 28 29 30 ½ 32 33 34
Waist 20 21 22 23 24 25 26 27 28 29 30 31 32
Hips 20 21 22 23 25 26 27 29 31 33 34 34 ½ 35
Hollow to Floor 33 35 38 40 41 42 43 44 47 48 50 51 52
Flower Girl Dresses Size Chart - Centimeters
Size 2 3 4 5 6 7 8 9 10 11 12 13 14
Bust 53 56 58 61 64 66 69 71 74 77 81 84 86
Waist 51 53 56 58 61 64 66 69 71 74 76 79 81
Hips 51 53 56 58 64 66 69 74 79 84 86 88 89
Hollow to Floor 84 89 97 102 104 107 109 112 119 122 127 130 132

Note: The Hollow to Floor measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels.

Measuring Guide

Correct measurements are the prerequisites of getting a perfect fitting dress. Before ordering a made-to-order dress from JJsHouse.co.uk, you are encouraged to get measured correctly by a professional local tailor. We would like to emphasize that measuring yourself at home is trickier than you think. Check out our useful guide for how to properly take your measurements.

Watch Us Measure

Standard Dresses

Bust
  • This is not your bra size!
  • Wear an unpadded bra (your dress will have a built-in bra)
  • Relax arms at sides
  • Pull tape across the fullest part of the bust
Waist
  • Find the natural waist
  • This is the smallest part of the waist
  • Usually about 1 inch (ca. 2.5cm) above belly button
  • Keep tape slightly loose to allow for breathing room
Hips
  • Find the widest part of the hips
  • Usually about 7 inch (ca. 18cm) below natural waist
  • Tape should brush across both hipbones
Shoulder
  • From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge.
Hollow to Floor
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the hollow space between the collarbones and pull tape straight down to the floor
  • To fit high heels, we’ll add an extra 2 inch (ca. 5cm) onto custom-sized floor-length dresses and dresses with trains
Height
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the top of the head and pull tape straight down to the floor

Maternity Dresses

Upper Bust
  • Relax arms at sides
  • Measure the highest part of the chest
  • Pull the tape right underneath the arms
Bust
  • This is not your bra size!
  • Wear an unpadded bra (your dress will have a built-in bra)
  • Relax arms at sides
  • Pull tape across the fullest part of the bust
Under Bust
  • Measure immediately under breasts
Around Belly
  • Find the fullest part of the belly
  • Pull tape around the belly
  • Keep tape slight loose for comfort
Hips
  • Find the widest part of the hips
  • Usually about 7 inch (ca. 18cm) below natural waist
  • Tape should brush across both hipbones
Hollow to Floor
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the hollow space between the collarbones and pull tape straight down to the floor
  • To fit high heels, we’ll add an extra 2 inch (ca. 5cm) onto custom-sized floor-length dresses and dresses with trains
Height
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the top of the head and pull tape straight down to the floor

For Bridal Jacket/ Mini Wraps

Bust
  • Not your bra size! Take the tape around your back and bring it across the fullest part of your bust.
Shoulder
  • From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge.
Arm Length
  • Measure from your shoulder point to the wrist.
Armscye
  • Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.