COLOR CHART SIZE CHART MEASURING GUIDE RETURN POLICY QUALITY GUARANTEE REAL STORIES

Colour Chart

COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
COLOR CHART
Note: Since computer screens have colour differences, there might be a minor difference between the real colour and the colour you see in the photo.

Return Policy

Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.

JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return.

FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:

JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).

Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.

FOR ALL CUSTOM SIZE DRESSES:

At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!

A few things to remember about custom dresses:

Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and colour choice before ordering.

We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!

FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:

All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.

FOR ALL NAME NECKLACE ITEMS:

If we sent the wrong order or item(s), you received any broken items, or the personalized info is different from you provided to JJ's House, you may return or exchange the unused item in its original condition as long as you contact us within 100 days from the delivery date.
Return & Exchange Conditions:
*Items returned without authorization will not be accepted.
*The time frame for return & exchange must not exceed 100 days from when the original order was received.
*The item must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
*The item being returned must have the jewelry tag attached.
*Any promotional gifts must also be returned with your returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.
We are not liable for these issues:
*Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your JJ's House product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.  Oxidized silver are easily damaged.
*Products are damaged by misuse, mishandling, or poor maintenance.
*Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
JJ's House reserve the right to void refund/return that shows signs of modification, abuse or damage beyond ""normal wear"", as deemed by our jewelry professionals.

EXCHANGE POLICY

We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

HOW TO RETURN

1. Submit a return request at Contact Us to Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

CANCELLATION POLICY

All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:

   • Unpaid orders are automatically cancelled after 5 days.
   • Cancel order within 24 hours of payment for a full refund.
   • Cancel order 24–72 hours after payment: 80% refund + shipping fee.
   • Cancel order 72-120 hours after payment: 50% refund + shipping fee.
   • Cancel order > 120 hours after payment: Refund of shipping fee only.
   • Once your order is shipped, it cannot be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Professional Care From Material to Delivery

Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.co.uk selects the most delicate fabric for customers. JJsHouse.co.uk uses solid and exquisite threads only to make comfortable dresses.

Processing: JJ's House uses the latest technology and highest craftsmanship standards to always meet customers' expectations.

Packing / Delivering: Every dress of JJsHouse.co.uk is packed well in the package separately, avoiding products being scratched or ripped. Always choosing the best shipper to make the delivery, JJsHouse.co.uk garantees all the customers will receive their dresses in good manner.

Happy Customers, Real Stories

Share Your Story!
Contact Us: [email protected]

Amazing dress!

Don't be afraid to order it! It's an amazing dress! I attached some pics to see it!

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It was a great day!

Thank you, and please pass on my thanks to everyone involved - it was a great day. The dresses were beautiful. And in my dress I felt and looked a million dollars.

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My perfect princess dress!

My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses.

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I'm very happy !!!

Thanks for send me my dress at the time. It was perfect and beautiful like I imagine. Congratulations.....

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I looked beautiful in it.

I got my dress on 11/10/11. Thank you so much. I looked beautiful in it. It felt great! Feel free to use the picture if you want. My way of saying THANK YOU. :)<br><br>The competition I was in was called Miss Diaspora Beauty Competition. I represented Canada. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. I am a normal individual whom wishes she was a celebrity lol. I will attached more pics of me in the dress. Feel free to use them.

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Excellent thank u!

I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!)

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Wonderful!

My beautiful dress for the best day of my life (so far). Jjshouse made my dress, my bridesmaids' dresses and my mother's dress so wonderfully. Thank you so much!

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I like it very much:)

I bought this from jjshouse, i like it very much:)

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Good!

My daughter likes this dress very much.

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It fit perfectly.

I purchased this dress in ivory with champagne sash. I ordered custom measurements. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. I read reviews that mentioned their sizing was generous. I didn't have time for alterations. Also, the picture doesn't show the beading on sash very well. Its really beautiful. The dress was very well constructed. All seams were finished and straight. I tried on many dresses and found none, not even $2k ones, that were better made. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! <br><br>Regarding this very detailed review... I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. I did have an off the rack backup plan and figured I could risk it at such a good price. It paid off!

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Many of our shawls, vests, jackets and wraps come in only one size that will fit most people. For these items, the garment dimensions are listed in the product description if you'd like to know more before ordering.For a Made-To-Order wedding, special occasion or flower girl jacket, you will need to use the charts below to find your best fit before ordering. If you aren't sure how your measurements compare to our size chart, visit our Measuring Guidefirst.

SIZE CHART » How to measure

Wrap Size
UK Size 6 8 10 12 14 16
EU Size 34 36 38 40 42 44
inch cm inch cm inch cm inch cm inch cm inch cm
Shoulder 14 ½ 36.5 14 ¾ 37.5 15 ¼ 39 16 ¾ 42.5 17 43 17 ¾ 45.5
Shoulder to Bust 9 ½ 24 9 ¾ 25 10 ½ 26.5 10 ¾ 27.5 11 28 12 30.5
Armhole 16 ½ 42 16 ¾ 42.5 18 46 18 ½ 47 18 ¾ 47.5 20 51
Bust 31 ½ 80 32 ½ 83 34 ½ 88 36 ½ 93 38 97 41 104
Wrap Size
UK Size 18 20 22 24 26 28
EU Size 46 48 50 52 54 56
inch cm inch cm inch cm inch cm inch cm inch cm
Shoulder 17 ½ 44.5 17 ½ 44.5 18 46 18 ¼ 46.5 18 ½ 47 19 48
Shoulder to Bust 12 30.5 12 ½ 31.5 13 ¼ 34 14 36 14 ½ 37 15 ¼ 39
Armhole 21 ¼ 54 21 ½ 54.5 21 ¾ 55.5 22 ¼ 56.5 22 ¾ 58 23 ¼ 59
Bust 43 109 45 114 47 119 49 124 51 130 53 135

Measuring Guide